Wednesday, August 30, 2006

Delivering A Service...

Below is an extract from news.bbc.co.uk



A postman who advised people how to stop junk mail being delivered to their home could lose his job after bosses suspended him for misconduct.
Roger Annies composed and circulated a leaflet about the Royal Mail's opt-out clause for unsolicited mail during his rounds in Barry, south Wales.
Residents are said to be annoyed at their postman's suspension.
A Royal Mail spokeswoman confirmed that a postman employed in Barry was being investigated for "alleged misconduct".

I’d like to take the opportunity to thank Mr Annies, and wish him well over the next few weeks.

Royal Mail is frankly a monkey outfit. Many years of being a profitless ‘jobs for life’ nationalised pig at the taxpayers trough have proven to have taken it’s toll as it tries to drag itself kicking and screaming into the 21st century.

My local post office, (presumably some sort of franchise set-up) has one member of staff out of four that is friendly, and I reckon that’s because I’ve known her for many years prior to her employment there. The rest range from corpse-like indifference to down-right pig ignorance. Customer service is non-existent. They still actually have the lowest staff level during the standard lunch break slot, the time when the majority of their customers want to use the service. Whilst the current delivery man I have is a friendly enough chap, there have been a number of occasions over the last few years when a ‘sorry you weren’t in’ card was quietly slipped through the door as I sat four feet from it, simply because it would save the lazy sod on the other side of the door the trouble of waiting for me to sign if he bothered to knock.

So Roger Annies, well done. A rare individual in a service industry that wants to provide a service. Royal Mail should make him the next MD, they might become a little more popular.

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